Start with these quick checks
If your PDF won't convert, try the following before reporting a problem:
- Check that the file ends in .pdf and is smaller than 25 MB.
- Try opening it in another PDF reader first. Corrupt or password-protected files may need attention there.
- If the result contains no text, enable the Use OCR for scanned pages option and try a small page range.
- If a result has unexpected line breaks, see our text formatting guide.
- If the converter won't initialise, check your internet connection and reload the page so its PDF-processing software can download.
If a photo or screenshot is not recognised
Try a clear JPG or PNG with upright, high-contrast printed text. Crop away background clutter and check that the image is below 15 MB. Our image OCR guide explains common issues. English printed text generally works better than handwriting or stylised fonts.
What to include when reporting an issue
We can investigate problems more effectively when a report includes the browser name, approximate PDF size and page count, the operation attempted, and the error message shown. Please do not send confidential documents or personal information to demonstrate an issue.
Email the Extract Text Now team
For questions, technical issues, accessibility concerns, or corrections, please email contact@harkensolutions.com.
We welcome constructive feedback. Please describe the problem without attaching confidential documents or images, financial records or sensitive personal information.
Useful resources
See all PDF guides, frequently asked questions and our privacy explanation.